1) Overview
Vitaminds, operating as Med Mitra (“Company”, “we”, “us”), provides staffing and care-coordination services (hospital attendants, home nursing, elder support, physiotherapy, diagnostics via partners). This Privacy Policy explains what we collect, why, and how we protect your information.
By contacting us or using our website, you consent to this policy and to the processing necessary to provide our services, subject to applicable laws.
2) What we collect
- Contact & booking data: name, phone, email, address/area, preferred timings, notes you provide through forms (contact, request callback, testimonials).
- Service information (optional/minimal): details you choose to share to help us match staff (e.g., mobility support needed, post-op status). We avoid storing sensitive medical reports unless required to schedule care.
- Payment/Invoice data: billing name, amounts, invoice numbers. We do not store card/UPI details; those are handled by our payment gateway.
- Communications: messages/calls with our team (including WhatsApp) to service your request.
- Technical data: device/browser type, IP, pages visited, timestamps, and cookies/analytics used to keep the site reliable.
3) How we use data
- To respond to enquiries and schedule staff/services you request.
- To verify identity and logistics (location/slots) and to share service updates.
- For billing, receipts, taxes, and fraud prevention.
- To improve our website and support experience (quality checks, troubleshooting).
- To comply with laws and enforce our Terms & Conditions.
5) Retention
| Data type | Typical retention |
|---|---|
| Contact & callback requests | Up to 12 months from last interaction (for follow-ups & quality) |
| Approved testimonials | Until you withdraw consent or we remove them |
| Invoices & tax records | As required by applicable tax/accounting laws |
| Server logs/analytics | Typically 6–12 months in aggregated form |
We may retain limited data for legal claims, security, or to prevent misuse, in line with law.
6) Security
We apply reasonable technical and organizational measures—access controls, encrypted transport (HTTPS), least-privilege access, and periodic reviews. No method is 100% secure; we encourage you to avoid sharing more health details than necessary for scheduling.
7) Your choices & rights
- Request access/correction/deletion of your data.
- Withdraw consent for testimonials/marketing at any time.
- Object to or restrict certain processing where applicable.
- Reach us at medmitra08@gmail.com for any request—we respond as soon as possible.
If you are submitting another person’s data (e.g., a family member), please ensure you have their permission or lawful authority to do so.
9) Contact us
- Email: medmitra08@gmail.com
- Phone: +91 6001986235
- Address: 4th APBN Road, Santinagar, Kahilipara, Guwahati — 781019
We may update this notice periodically. Continued use of our website/services after updates means you accept the revised policy.